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Call Centre Executive

Call Centre Executive

Location: Isheri OPIC, Lagos – Ibadan Expressway – Lagos

Duties and Responsibilities

• The prime responsibility is to answer the inbound calls and assist customers in their inquiries or questions.

• He or she has to provide individualized customer service of high-standard professional level to each and every customer.

• The duty is to increase the client base so try to build the interest of customers in the products and services offered by the organization.

• He or she needs to update the existing database with any modifications or changes and the present status of the customers or prospective customers.

• He or she has the responsibility is to handle the customers directly either by face to face, electronically, or telephone and responding to customer inquiries and questions promptly.

• It will be also the responsibility to provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.

• It will be the duty to utilize the information as much as possible in business opportunities and trends.

• He or she has to check lines and categorize the problems and issues of the customers perfectly.

Skills and Specifications

• Candidates should posses an HND or B.A qualification with 1-2 years work experience.

• The person needs to have the ability to understand as well as grasp basic customer information perfectly.

• He or she should be able to handle the diverse people nicely and should have the ability to cope up with difficult customer situations professionally.

• He or she has the responsibility to sort out the issues of customers perfectly so should firstly analyze the customer problem properly and provide logical solutions.

• He or she should be able to make effective use of resources and utilize them as much as possible.

• The person needs to have excellent communication, customer service, interpersonal, and typing skills to do the job perfectly.

Method of Application

Interested and qualified candidates should send their Applications to: using the Job Title as the subject of the email.


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