Customer Service Representative

Full Time
  • Full Time
  • Anywhere

Cargo Company

Freight forwarding company.

URGENT RECRUITMENT
County Cargo is a freight forwarding company. We ship goods from the U.K. and the U.S. to Nigeria at affordable rates. We are urgently recruiting for the position below

Job Role: Customer Service Representative

Job Description
• Communicate with clients through various channels, both physical and online
• Process orders and requests from clients
• Pick up and sort clients’ packages and send them to their various addresses
• Handle customer complaints, and provide appropriate solutions and alternatives promptly.
• Keep records of customer interactions, transactions, comments, and complaints.
• Provide feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.
• Manage large amounts of incoming phone calls
• Generate sales leads for the company
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Meet personal/customer service team sales targets and call-handling quotas

Requirements
• Candidates must possess at least an OND
• Must be a highly motivated and target-driven individual
• Candidates must have at one-year of work experience in customer service or a related field
• Excellent communication skills
• Strong organisational and time management skills

PREFERABLY MALE

PLEASE NOTE THAT APPLICANTS MUST LIVE AROUND IKEJA AND ITS ENVIRONS
Application Deadline: 24th October 2022
Method of Application
Interested and qualified candidates should send their CVs to jobs@countycargo.com using the “Job role” as the subject of the email.

To apply for this job email your details to jobs@countycargo.com