Job Title: Customer Care Representative
Location: Ogba Ikeja, Lagos
Employment Type: Full-time
Open and maintain customer accounts by recording account information.
Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
Financial accounts by processing customer adjustments.
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Identify and assess customers’ needs to achieve satisfaction.
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/team sales targets and call handling quotas.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
Prepare product or service reports by collecting and analyzing customer information.
Contribute to team effort by accomplishing related results as needed.
Manage large amounts of incoming calls.
Generate sales leads.
There is no specific Educational qualification required, we are mostly concern about who has the skills to do the job.
Hence, candidates can apply irrespective of their academic qualifications, provided they meet the previous requirements and have the require skill to write and speak good English.
Ability to work under pressure.
Willingness and ability to learn.
Attention to detail.
Problem solving Skills.
N75,000 – N100,000 monthly.
How to Apply
Interested and qualified candidates should forward their CV or Resume to: email@example.com using the Job Title as the subject of the email
Application Deadline 7th August, 2021.
To apply for this job email your details to firstname.lastname@example.org