Customer Care Representative

  • Lagos

Customer Care Representative Application Form

Job Title: Customer Service

 

Location: Lagos Ikeja and Ikoyi Awolowo road.

 

Employment Type: Permanent & Full time

 

Job brief:

We are a logistics company. We are seeking to hire an experienced Customer oriented service representative.

 

Responsibilities:

– Manage large amounts of incoming phone calls

– Generate sales leads

– Identify and assess customers’ needs to achieve satisfaction

– Build sustainable relationships and trust with customer accounts through open and interactive communication

– Provide accurate, valid and complete information by using the right methods/tools

– Meet personal/customer service team sales targets and call handling quotas

– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

– Keep records of customer interactions, process customer accounts and file documents

– Follow communication procedures, guidelines and policies

– Take the extra mile to engage customers

 

Requirements

– Proven customer support experience or experience as a Client Service Representative

– Track record of over-achieving quota

– Strong phone contact handling skills and active listening

– Familiarity with CRM systems and practices

– Customer orientation and ability to adapt/respond to different types of characters

– Excellent communication and presentation skills

– Ability to multi-task, prioritize, and manage time effectively

– HND, Bsc, BA or any other eqivalent qualification.

– Great multi-tasking abilities and attention to detail

 

Salary is N70,000- N80,000

 

Method of Application

Qualified and interested candidates who meets with the requirements can apply clicking the link to fill the form and submitting their resume.

 

https://forms.gle/px255hU61XNjVgsc8

To apply for this job please visit forms.gle.