Customer Care Representative Application Form
Job Title: Customer Service
Location: Lagos Ikeja and Ikoyi Awolowo road.
Employment Type: Permanent & Full time
We are a logistics company. We are seeking to hire an experienced Customer oriented service representative.
– Manage large amounts of incoming phone calls
– Generate sales leads
– Identify and assess customers’ needs to achieve satisfaction
– Build sustainable relationships and trust with customer accounts through open and interactive communication
– Provide accurate, valid and complete information by using the right methods/tools
– Meet personal/customer service team sales targets and call handling quotas
– Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
– Keep records of customer interactions, process customer accounts and file documents
– Follow communication procedures, guidelines and policies
– Take the extra mile to engage customers
– Proven customer support experience or experience as a Client Service Representative
– Track record of over-achieving quota
– Strong phone contact handling skills and active listening
– Familiarity with CRM systems and practices
– Customer orientation and ability to adapt/respond to different types of characters
– Excellent communication and presentation skills
– Ability to multi-task, prioritize, and manage time effectively
– HND, Bsc, BA or any other eqivalent qualification.
– Great multi-tasking abilities and attention to detail
Salary is N70,000- N80,000
Method of Application
Qualified and interested candidates who meets with the requirements can apply clicking the link to fill the form and submitting their resume.
To apply for this job please visit forms.gle.