Customer Experience Specialist

  • Lagos

G126 Travels is one of Africa’s emerging full-service online travel management companies is currently recruiting for the role of *Customer Experience Specialist*

 

Location: Yaba, Lagos.

 

*Responsibilities*

• Generate sales leads

• Identify and assess customers’ needs to achieve satisfaction

• Provide accurate, valid and complete information by using the right methods/tools

• Meet personal/customer service team sales targets and call handling quotas

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

• Keep records of customer interactions, process customer accounts and file documents

• Follow communication procedures, guidelines and policies

 

*Requirements*

 

• Bachelor degree in any relevant course.

• 2-3 years of experience of proven customer support experience or experience as a Client Service Representative

• Excellent communication and presentation skills

• Ability to multi-task, prioritize, and manage time effectively

• Familiarity with CRM systems and practices

 

• Salary – #80,000 – #100,000

 

• Interested candidates should send CV to recruitment@g126.com.ng

 

*Deadline: 22 June 2022.*

To apply for this job email your details to recruitment@g126.com.ng