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Customer Service Officer

  • Lagos

HRLeverage Africa – Our client, a fast-growing Financial Institution located in Lagos State, is recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lagos
Employment Type: Full-time

Job Description

Our client is looking for Customer Service Officer who can perform customer service role by managing loan customers of our clients in their Ilupeju and Yaba branch.
Job Responsibilities

Manage large amounts of incoming phone calls.
Provide accurate, valid and complete information by using the right methods/tools.
Identify and assess customers needs to achieve satisfaction.
Investigate and resolve discrepancies.
Create trust relationships with debtors when possible to avoid future issues.
Update account status and database regularly.
Explain to customers the different types of loans and credit options that are available as well as the terms of those services.
Negotiate payment arrangements with customers who have delinquent loan.
Keep track record of assigned accounts to identify outstanding debt.
Plan course of action to recover outstanding payments.
Locate and contact debtors to inquire of their payments status.
Negotiate payoff deadlines or payments plans.
Handle questions or complaints from customers.
Qualifications

OND in any field.
Minimum of 1-year working experience in a financial institution, maximum of 3yrs.
Fresh graduate with knowledge of computer.
Understanding of loan processes.
The candidate must have previous 0 – 2 years (maximum) experience in a financial institution as loan officer.
Skills:

Must be able to use Computer.
Must be able to prepare proper report using excel and Microsoft word.
Must have excellent written and verbal communication Skills.
Other Requirements:

The candidate must not be more than 29-40years old and must be living around Yaba, Ilupeju, Palm groove, Surulere, Anthony, Obanikoro, Bariga, Gbagada, Oshodi and its environs.
Salary
N50,000 – N60,000 monthly

Benefit:

Opportunity to grow in Career up to managerial level.
Opportunity to earn Commission based on performance.

 

How to Apply
Interested and qualified candidate should send their CV / Application to: stopgaptalenthunt@gmail.com using the Job Title as the subject of the mail.

Note: Candidate should be ready to resume immediately and should be living around yaba axis

 

Application Deadline 31st August, 2021.

 

To apply for this job email your details to stopgaptalenthunt@gmail.com