Customer Success Manager/ Head of Operations

  • Lagos

Customer Success Manager/ Head of Operations in Lekki for a Major Interior Furniture/ Homeware Supplier.

 

Roles and Responsibilities

 

1. Supervise sales, warehousing and operations teams and develop field sales action plans.

2. Identify sales opportunities by identifying consumer requirements; forecasting projected needs and establishing targeted market share.

3. Sustain rapport with key accounts by making periodic visits; exploring specific needs and anticipating opportunities.

4. Achieve sales objectives by contributing marketing and sales information and recommendations

5. Strategically plan and review action plans; implementing quality, and customer-service standards

6. Maintaining statistical and financial records.

 

Ideal Profile

 

A knowledge and interest in Interior Design

A background in sales and marketing

Experience in a customer success role, which encompasses operational management

Minimum 3 years of work experience in a supervisory role

Proximity to Lekki Phase one, Lagos

Tentative Resumption: July 2022

 

Interview Stages: Two

 

Interview Location: Lagos, Nigeria

 

Remuneration: 170,000 (One hundred and seventy thousand naira only) per month

 

The role is full-time and On-site

 

Workdays: Mondays-Saturdays

 

Next Steps: Qualified candidates should share their CV and Cover letter to careers@elvaridah.com with the job role as subject,

To apply for this job email your details to careers@elvaridah.com