• Lagos

Job position: Customer support
Location: Lagos, Nigeria
Salary: Competitive and negotiable
Start Date: As soon as Possible
 Good communication skills
 Previous job experience in customer support
 Experience in the betting industry
 Willing to learn and develop
 Ability to speak French and or Swahili will be an added advantage
 Respond promptly and effectively to incoming customer enquiries through our various channels including – phone, email, live chats or social media
 Maintain a positive, empathetic and professional attitude toward customers at all times.
 Receive and manage all product and services complaints by clarifying the customer’s complaint; identifying the cause of the problem, and provide resolution using applicable channels, methods and tools promptly.
 Document and escalate all customer complaints and issues to the responsible department when necessary, according to standard operating procedures
 Follow-up on customer complaints to ensure timely resolution
 Provide product and service information to customers
 Build & develop customer relationships
 Support the development, improvement and implementation of new products, process and policies for the Customer Service Department.
 On-time response to requests from the Management team
 Achievement of individual KPIs (FCR, Acceptance Rate, CSAT Score, Avg. Response Time, Quality Assessment of chats and calls) per departmental target set.
 Monthly reporting on KPI and customer complaints to Management
Interested and qualified candidates should send their CV to using the job title as subject of the mail

To apply for this job email your details to