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E-commerce Executive

  • Lagos

Applicants should send CVs to humanresources@skld.ng using the job title as subject of the mail E-commerce Executive

Job Type: Full Time

Qualification: BA/BSc/HND

Experience: 2 years

Location: Lagos

Job Field: Sales / Marketing / Retail / Business Development

Job Summary

The E-­commerce Executive will manage all customer related orders, inquiries, returns and claims, along with sales. The candidate will be responsible to create an exceptional brand experience for our customers

Job Responsiilties

Contact potential or existing customers to inform them about a product or service

Promptly and professionally respond to incoming phone calls, emails and live chat concerning all customer service related inquiries

Accurately process daily entry of orders and perform routine order tracking.

Ensure timely processing and shipping of customer orders.

Process and track customer returns and claims.

Follow up on existing issues and keep customers updated on the status of their orders.

Enter and update customer information in the database.

Go the “extra mile” to meet sales quota and facilitate future sales.

Keep records of calls and sales and note useful information.

Engage with our online customers and go the extra mile to build trust and community

Identify and portray brand voice in all interactions with customers.

Identify and assess customers’ needs to achieve satisfaction

REQUIRED SKILLS

Bachelor’s degree in any relevant field

Previous work experience as an E-commerce Executive

Proficient in Microsoft Suite

Excellent interpersonal communication skills

Experience in startup ecommerce environment is an added advantage

Excellent written and verbal communication skills

Strong attention to detail as well as the ability to effectively prioritize and work within a fast paced environment

High level of professionalism

Strong problem solving abilities

 

To apply for this job email your details to humanresources@skld.ng