Website Healthrak LTD
Nothing! Is Possible
. Experience as a Client Service Representative
. Strong phone contact handling skills and active listening
. Customer orientation and ability to adapt/respond to different types of characters
. Excellent communication and presentation skills
. Ability to multi-task, prioritize, and manage time effectively
. Minimum HND
. Responsible for maintaining and updating customer information as needed
. Attempts to resolve and de-escalate any issues in a calm manner
. Ensures to escalate calls or challenges to supervisor when necessary and appropriate
. Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls
. Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation
. Responsible for maintaining and updating patient medical records.
. Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
. Greeting customers in a friendly, professional manner using the suggested script.
. Answering telephonic and e-mail inquiries in a timely manner.
. Deferring queries to your line manager if you are unable to answer them.
To apply for this job email your details to firstname.lastname@example.org