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Customer Service Officer

Full Time
  • Full Time
  • Lagos
  • Salary: 70,000

Website Healthrak LTD

Nothing! Is Possible


. Experience as a Client Service Representative

. Strong phone contact handling skills and active listening

. Customer orientation and ability to adapt/respond to different types of characters

. Excellent communication and presentation skills

. Ability to multi-task, prioritize, and manage time effectively

. Minimum HND


. Responsible for maintaining and updating customer information as needed

. Attempts to resolve and de-escalate any issues in a calm manner

. Ensures to escalate calls or challenges to supervisor when necessary and appropriate

. Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

. Appropriately schedules patient appointments for consultations, evaluations, treatments, follow-up, or re-evaluation

. Responsible for maintaining and updating patient medical records.

. Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.

. Greeting customers in a friendly, professional manner using the suggested script.

. Answering telephonic and e-mail inquiries in a timely manner.

. Deferring queries to your line manager if you are unable to answer them.


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