Who We Are:
At BFREE, we focus on improving consumers’ financial health through our tech-enabled ethical credit management system that makes collection processes in Nigeria and Kenya more scalable, efficient, and user-friendly. Our approach uses a combination of a self-servicing portal, automation supported by human operations, and machine learning algorithms, to cluster and predict customer behaviour. This results in higher recovery rates for lenders and a better experience for borrowers.
People- Our people and customers are the core of what we do. Support, transparency, accountability, and personal growth are at the fundamentals of our existence, internally for our staff and externally for our customers.
Ethics- We make no compromises on the way we operate. We always treat our customers with respect, dignity, honesty, and transparency. A financial emergency can happen to everyone; including you.
Results- We would have no right to exist if our approach was not viable, so we generally work 100% commission-based. Clients only pay us when we successfully undebt customers.
What you will do:
Contacting and tracking customers and informing them of their overdue loans.
Advising customers on their payment options and negotiating suitable payment plans.
Following up with clients on previous payment arrangements.
Maintaining customer payment records.
Responding to customer queries.
Maintaining accurate, up-to-date customer account information.
Reporting daily progress against targets to the Team Leader.
Consider applying if you have;
Previous experience working as a Collections Officer/call centre agent.
Familiarity with state debt collection laws.
Knowledge of payment plans and accounting procedures.
Working knowledge of google workspace.
Excellent communication and negotiating skills.
Good listening skills and superb questioning techniques.
Infrastructure to work from home when necessary.
What we offer:
Working for a fast-growing tech-enabled ethical credit is a rare opportunity, one we consider a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. Here’s what we offer.
Flexible remote work schedule
16weeks Paid Maternity Leave
15 days Annual Leave
Opportunities to learn and grow with assigned personal development budgets
We give you the opportunity to solve challenging and meaningful problems that make a difference.
Ability to work with some of the best minds in the financial industry through frequent, if not daily, interactions.
And in case you were wondering: no politics, no b.s., no suits, and no jerks
Interested and qualified? Kindly click on this link to apply on or before 26th July 2021. Selected candidates will be resuming 2nd August, 2021.
NOTE: Females are strongly encouraged to apply.