Online Support Analyst

  • Lagos

Role: Offline Support Analyst


Industry: E-commerce




-Regularly confirm and activate payments for premium services;


-Resolve basic technical issues which offline managers or users experience while using the application or platform;


-Respond to offline managers requests via the support groups/channels;


-Train offline managers on the knowledge of premium services and CRM usage;


-Give daily report on activities carried out;


-Investigate client and offline manager complaints and non-conformance issues and proffer solution where necessary;


-Provide a training guide in solving some issues encountered by Agents and Users.


-Will be required to carry out primary duties on weekends



A degree in relevant discipline

At least one year experience in a customer service/ telesales role

Must be tech savy

Must be available to resume immediately

Not more than 26 years

Deadline: 28/04/2022

Must reside in Lagos Mainland preferably


Method of Application


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