Operations Manager at PariVest

  • Lagos

Operations Manager at PariVest

Location: Lagos

Responsibilities

Execute strategies developed by the top management team.
Oversee and manage the operations team, and improve the processes and procedures of the team.
Motivate team members and increase general operational efficiency and productivity
Managing the customer support process across multiple channels such as Tawkto, telephone, emails, and social media.
Consult with internal and external stakeholders for the new release process and post-go-live process.
Preparing training presentations and providing training for all staff.
Communicating with all stakeholders to ensure smooth operations and resolving challenges along the way.
Keeping records of customer interactions, the root cause of issues, and proposed solutions.
Investigate fraud & dispute cases and communicate with external and internal stakeholders about the case details with suggestions and best practices.
Learning new products, testing and verifying the new features of the PariVest app, and preparing or enhancing standard operations procedures (SOP), FAQs, and user guides.
Working closely with senior managers to develop and manage budgets as well as to improve efficiency and product delivery.

Qualifications

Bachelor’s Degree or an Equivalent qualification.
2-5 years of proven experience in an operations role.
Strong operational planning and budget development capacity.
Ability to build and manage a mix of young and experienced team members, excellent communication and presentation skills.
Knowledge of the tech ecosystem
Problem-solving and critical thinking skills.

Application Closing Date
25th September, 2022.

Method of Application
Interested and qualified candidates should send their resume to: recruitment@parivest.com  using the Job Title as the subjct of the email.

To apply for this job please visit parivest.com .