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Product Manager

  • Anywhere

We are seeking to hire talented Product Manager to join our Customer Experience team.

Key responsibilities:
• Support clients on their customer experience and digital transformation journeys
• Help clients define and deliver transformational experiences for their customers and employees that drive innovation
• Support client workshops using collaborative methods such as design thinking and agile methodology
• Present insights and recommendations enabled by strategic thinking, technical knowledge and strong communication skills
• Lead work stream and analysis on engagements and take responsibility for small teams when required
• Contribute to thought leadership and knowledge management

The Person
• Strong academic background (minimum of second class upper first degree)
• A minimum of 3 years of relevant work experience in one or more of the following industries: financial services, technology, FMCG, telecoms or management consulting
• Master’s degree is a plus.
• Experience across digital strategy and delivery, customer strategy, customer experience design, journey design, innovation and product development/management
• An understanding of design thinking methodologies and its application to UX/CX
• Experience or qualifications in Agile would be a plus
• Demonstrated ability to apply structured thinking and analysis techniques to complex and ambiguous problems
• Strong attention to detail
• Excellent written and verbal communication skills
• Ability to work collaboratively in a team environment
• Very good proficiency in MS Office suite is essential
Qualified applicants can send their updated CV to

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