Job Title: Quality Assurance Analyst (FRENCH SPEAKING)
Location: Lagos, Nigeria
•Working primarily with agents and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on each and every interaction.
•Responsible for conducting internal monitoring based on company and daily quotas.
•Inform of any suspicious or malicious behavior detected during monitoring
Education and Specific Training
• Completion of internal Agent development initiative like JUMP (preferred)
• Experience preferred in quality assurance role, working closely with all departments to prioritize efforts while providing timely and high quality service.
• Experience handling customers within service/technical fields within Call center environment
• minimum 6 month work experience in a Call Centre Environment as an agent OR completion of internal Agent development initiative like JUMP (preferred)
Please note: candidate must know how to communicate (speak and write) in French.
Qualified candidates should send in CV’s to:firstname.lastname@example.org
To apply for this job email your details to email@example.com