Sales & Customer Services Officer

  • Lagos

The Workplace Centre Limited (TWPC) is a world-class skills development, ICT and HR Consulting Firm that adds significant value to its clients and society at large.

Job Title: Sales & Customer Services Officer
Location: Lekki & Ikeja Office
Employment Type: Full Time / Permanent

Generating leads.
Meeting or exceeding sales goals.
Negotiating all contracts with prospective clients.
Helping determine pricing schedules for quotes, promotions, and negotiations.
Preparing weekly and monthly reports.
Giving sales presentations to a range of prospective clients.
Coordinating sales efforts with marketing programs.
Understanding and promoting company programs.
Obtaining deposits and balance of payment from clients.
Preparing and submitting sales contracts for orders.
Visiting clients and potential clients to evaluate needs or promote products and services.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.

Required Competencies:
Excellent understanding of marketing tools & techniques across the different communication channels
Hands-on experience in leading a team
Analytical and problem-solving skills
Excellent oral and written communication skills
Good report writing and presentation skills
Judgment and decision-making ability

First Degree (B.Sc./ HND) in Marketing, Communication, Business Administration or related discipline
Minimum of 3-5 years post-qualification experience in a similar role

Mode of Application:
Interested and qualified candidates should send their using the role and locations as the subject of the mail to: on or before 30th September 2022.

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