Travel Consultant Customer Representative

  • Lagos

Job Title: Travel Consultant Customer Representative

Location: Ikeja, Lagos
Employment Type: Full-time

Job Description

Offer all relevant and vital information to clients regarding their travel like guides, itinerary, and brochures.
Support clients identify their travel plans based on their proposed requirements.
Learn all information regarding travel destinations such as prices, language, currency, etc. to confidently advise clients.
Plan, execute and coordinate travel plans for clients and follow up on their travel calendars
Be familiar with aviation regulations, news, and other policies as it relates to the business.
Drive the company service plans to increase sales and achieve revenue targets.
Act as a representative to the company to provide product/service information, answer questions, and resolve customers’ complaints or issues effectively and efficiently.
Build sustainable relationships and trust with prospective and existing clients through interactive communication
Engage clients professionally through multi-media channels like Phone calls, Emails, WhatsApp, and Social media.
Maintain client documents, records of interactions, in-house accounts, and file documentation.
All other job responsibilities as may be required by the management of the organization within the scope of services of the organization.
Qualifications

Bachelor’s Degree holder in any relevant course from a reputable university.
3 – 5 years of relevant work experience.
Candidate should reside in Lagos
Hold an International Air Transportation Association (IATA) certification and accreditation
Excellent knowledge of traveling software, e.g. computer reservations systems, GDS systems, and e-travel
Have organizational skills and knowledge of business tools.
Proficiency in English; knowledge of additional local and international languages is an advantage
Exemplary sales skills and customer-oriented approach.
Application Closing Date
30th September, 2022.

How to Apply
Interested and qualified candidates should send their CV to: talent@enroyale.consulting using the Job Title as the subject of the mail

To apply for this job email your details to talent@enroyale.consulting